Learning the concepts of quality; management and quality management systems; historical review of management systems; competitiveness; development and demands of standards (ISO 9000, 9001); assessment and certification according to standards (ISO 9001); methods and techniques of quality management; economics of quality; self-evaluation and quality awards.
Upgrading general knowledge of English to a higher professional level; reading strategies and discourse of professional texts; determining key words and writing abstracts, articles and reports; description of graphs; business communication; taking part in discussions.